Terms & Conditions
Last updated: 2026
1. Who we are
Orchera ("Orchera", "we", "us") is operated by Ahmed Ayman Ahmed Fouad Hamam ("the Seller"). By using Orchera you are entering into an agreement with the Seller.
2. Acceptance
By creating an account, purchasing credits, or otherwise using Orchera, you agree to these Terms. If you do not agree, do not use the service. You confirm you are of legal age in your jurisdiction and, if using Orchera on behalf of an organization, that you have authority to bind it.
3. The service
Orchera is a text-based AI character conversation platform that lets users chat with AI personas for learning and exploration. Access is provided on a credit-based model with free and paid tiers.
4. Acceptable use
You agree not to misuse the service. In particular you must not:
- use Orchera for any unlawful purpose, fraud, spam, or harassment;
- infringe the intellectual property or privacy rights of others;
- probe, scan, or interfere with the security or integrity of the service, or introduce malware;
- scrape or extract data from the service except as expressly permitted;
- generate illegal content, hate speech, sexual content involving minors, deepfakes intended to deceive, or content that incites violence;
- attempt to jailbreak the AI or circumvent safety filters;
- resell, redistribute, or reverse engineer the service.
5. AI outputs
You are responsible for your prompts, how you use AI outputs, verifying their accuracy, and ensuring you have the rights to any content you submit. AI-generated outputs may be inaccurate, incomplete, or reflect biases in training data, and must not be relied upon as professional advice (legal, medical, financial, or otherwise) without independent verification. We reserve the right to filter outputs, remove content, and suspend accounts that violate these Terms or applicable law. Repeated infringement of third-party rights will result in account termination.
6. Intellectual property
Orchera and all related software, branding, and documentation are owned by the Seller and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the service within your selected plan. We retain a limited license to host and process content you submit solely for the purpose of providing the service.
7. Service availability
We aim to keep Orchera available but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
8. Payments and subscriptions
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms in addition to our Refund Policy.
9. Suspension and termination
We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. On termination, your right to use the service ends immediately; you may request export of your data within a reasonable period before deletion.
10. Liability
To the fullest extent permitted by law, our aggregate liability for any claim arising from the service is capped at the fees you paid in the 12 months preceding the claim. We exclude liability for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury where such limitation is prohibited by law.
11. Changes
We may update these Terms from time to time. Material changes will be communicated through the service or by email. Continued use after changes constitutes acceptance.
12. Contact
Questions about these Terms can be sent to the Seller via the support channel inside the app.